Introduction
Ringwood Digital Solutions Group ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently, in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") and other applicable South African laws.
This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our website
https://www.ringwoodgroup.co.za ("Website") and related services.
1. Information We Collect
We collect and process the following types of personal information:
When you contact us by email
Your name, email address, and any other information you voluntarily disclose in your communication.
When requesting a trial of the Ringwood Shield cybersecurity solution
Your business name, registration number, VAT number (where applicable), address, representative's name, contact numbers, email addresses and other business information.
When creating an account in our client portal
Your full name, company name (where applicable), billing address, email address, contact number, and other necessary billing or account information.
When purchasing services or solutions
Notwithstanding "When creating an account in our client portal" mentioned above, we collect necessary details to generate legally binding and compliant invoices and to deliver services.
Website analytics
We use Microsoft Clarity to collect telemetry about how our users interact with our website and systems ("Systems") and similarly how our Systems behave and perform. This data may include session replays and heatmaps. We take utmost care to ensure that any personally identifiable information is anonymized where possible.
2. How We Use Your Information
We use your information to:
- Provide you with our products and services;
- Respond to your inquiries;
- Create and manage your client portal account;
- Process payments and issue legally compliant invoices;
- Improve our Systems through analytics, anonymized where possible; and
- Comply with legal and regulatory requirements.
We will not use your personal information for any other purpose without your consent.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may, however, share your personal information with:
- Service providers and partners who help us deliver our products and services;
- Payment processors when you make a purchase;
- Regulatory authorities when required by law;
- Website analytics providers who help us improve our Systems and offerings;
All service providers are required to comply with data protection obligations that are substantially similar to those imposed by POPIA.
4. Data Security
We take reasonable and appropriate technical and organisational measures to secure the integrity and confidentiality of your personal information, including:
- Encryption of sensitive information both in transit and at rest;
- Access controls and authentication requirements;
- Secure storage of billing and account information.
5. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (e.g. for tax, legal, or accounting purposes).
6. Your Rights
You have the right to:
- Access the personal information we hold about you;
- Request correction or deletion of your information;
- Object to the processing of your personal information;
- Lodge a complaint with the Information Regulator of South Africa if you believe your data rights have been infringed.
To exercise any of these rights, please contact us for assistance.
7. Cookies and Performance Insights
Our Systems uses cookies to enhance your experience and ensure secure, reliable access to our services.
Essential Cookies
We use essential cookies when you sign up, sign in, or access your account through our client portal. These cookies are necessary for authentication, session management, and secure communication. They cannot be turned off as they are required for the Systems to function properly.
Performance and Usability Cookies
We use Microsoft Clarity to gather performance and usability insights. Clarity helps us understand how our users interact with our Systems through anonymised (where possible) session data such as mouse clicks, scrolling, and navigation patterns.
While Clarity sets a cookie in your browser by default, you may disable this cookie through your browser settings or any consent tools we provide. Disabling it will not affect the core functionality of our Systems.
For more information, please see the Microsoft Clarity Privacy Policy.
8. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted to this page, and where appropriate, notified to you by email.
9. Contacting Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Ringwood Digital Solutions Group (Pty) Ltd
Email: legal[at]ringwoodgroup[.]]co[.]za
Version 1, Revised 4th May, 2025